Customer record · current offers
The promise,
clearly recorded.
A direct account of insured shipping, the qualifying game offer, Affirm, and how build-time estimates should be read.
§01 — Delivery protection
Free insured shipping
Every complete PC purchased from Bottomline Thermals includes free insured shipping to an eligible delivery address in the contiguous United States. There is no order minimum for this benefit.
For a destination outside that area, contact us for availability and a current insured-shipping quote before ordering. This page does not promise a flat price for those destinations or for expedited service, address correction, or special handling.
§02 — Arrival check
If a PC arrives damaged
Inspect the carton and PC promptly. Report visible or suspected transit damage to [email protected] within 7 calendar days of delivery. Include the order number and, when safe and practical, photographs of the carton, packing, and affected area.
Keep the packaging until we say it is no longer needed. Bottomline Thermals handles the carrier or insurance coordination and the related payment, refund, inventory, and fulfillment exceptions. Do not ship a damaged PC without our instructions.
If seven days have passed, contact us anyway. The reporting window helps preserve carrier evidence; it does not replace rights that cannot lawfully be waived.
§03 — Order qualification
Free game on qualifying orders
An order qualifies for one free game per order when its final complete-PC merchandise subtotal is more than $2,999 after discounts and before tax. Paid PC upgrades count toward that subtotal; tax, shipping, and non-PC merchandise do not.
The selected title must be a digital PC game lawfully available for the intended platform and region at an official-store price of less than $60.00 before tax when fulfilled. A title priced at exactly $60.00 does not qualify. There is no cash, account-credit, or other-item alternative.
§04 — Selection handoff
How the game is fulfilled
After the carrier records the qualifying PC as delivered, Bottomline Thermals contacts the purchaser at the order email address. The purchaser selects an eligible title. We will never ask for an account password.
Fulfillment may use a digital code, an official gifting flow, or another lawful digital-delivery method. If the requested title cannot be purchased or redeemed for the intended region or platform, the purchaser may choose another eligible title.
§05 — Order changes
Cancellations and returns
A PC order canceled before shipment does not receive a game. Game fulfillment may be paused while the related payment is reversed, disputed, or under reasonable fraud review.
A fulfilled game cannot be exchanged for cash. It does not expand or reduce the PC's return eligibility. PC cancellation and return rights remain governed by our return and refund policy. Contact us before returning a PC so we can explain how the order's current status affects any unfulfilled promotion.
§06 — Provider boundary
Affirm at checkout
Affirm financing is available as a checkout option. Affirm—not Bottomline Thermals—determines eligibility and presents any available amount, payment schedule, APR, and required disclosures. Selecting Affirm does not guarantee approval or a particular offer.
Review the information Affirm presents before accepting. Our financing information page explains the handoff.
§07 — Current estimate
Build-time estimates
When a PC has a current calculator-backed build-time value, the site may display it in business days. It is an estimate for build and validation work, not a guaranteed delivery date; carrier transit time is separate.
If a value is unavailable—or an order contains more than one complete PC—we confirm timing during review instead of inventing a date. Availability, changes, holidays, and corrective retesting can change an estimate.
§08 — Revision control
Changes and questions
We may change or end an offer prospectively by updating this page and its effective date. A later update will not remove a benefit already earned on an accepted order.
Questions can be sent to [email protected]. Include the order number when one exists so we can review the applicable record.
